Has anyone, like me, had problems with Kybotech (Simply Garden Furniture)?

They are crap at answering the phones or emails. I bought a stepper which took 2 months to be delivered!

Has anyone, like me, had problems with Kybotech (Simply Garden Furniture)?
KYBOTECH are time wasters who do not answeer phones or keep to delivery times. Worst thing I ever did was to even look on their website. Report Abuse

Reply:Hi. I bought a Billy-Oh Acorn Shed from them Sept 07. Was confusion over delivery date, but contacted the MD Charles Walton and in the end the company pulled out all stops to get the shed to me when I wanted it. Product was top notch so I really wanted to speak up in the company's favour. Report Abuse

Reply:If u order a Billy-Oh shed from Garden Buildings Direct u won't regret your purchase. Excellent quality and Easy 2 build. Arrived at 8.30am, we had it built %26amp; curtains up by late afternoon %26amp; the kids moved in by the evening! Lol. Value 4 money %26amp; better quality than ones sold in High St DIY stores! Report Abuse

Reply:Yep. Ordered a childs swing back in March. Changed my mind and arranged for it to be returned. Still trying to get them to refund me what they owe me. No answer to emails. Get told the refund will be applied within 3-5 days every time I phone (4 times so far and had to hold for 30 minutes each time - thank god for saynoto0870.com), so it looks like we're going to have to go to court. Would never buy from them again.
Reply:Hi, actually I bought a trampoline from them a few months ago - it's really good and the kids love it. My neighbour recommended them after he used their furniture website. I saw some bad reviews on pricegrabber and posted a question on here as well - but noone answered it. In the end I took a risk, it was only just over £100, and it was delivered a couple of days later.
Reply:We have had major problems with Kyboteck. My father purchased a BBQ as a house warming gift back in May. It arrived the next day but was broken. We were told a replacement part would be sent out within 5 working day. We have still not received anything. Whenever we try to call we can never get through or have to wait over an hour to speak to someone who only tells us that we will be contacted by e-mail. Again no e-mail's arrive. Only once i got involved and threatened legal action have they e-mailed us stating that they are arranging a collection date and refund. So we shall see what happens. Will comment with any news.
Reply:We are having problems. Missing bolts and can't get to speak to anyone there.
Reply:I have had terrible trouble with them. I ordered a gazebo on 22nd june they sent me a box of gazebo curtains instead. They collected the duff goods promptly but never gave us the gazebo. We have been trying to find out what is going on - customer services are usless (if you can stand the wait on the phone lines to talk to someone!) they just fob you off saying you will hear by email in 5 days but you never do. We have bombarded them with emails but they simply ignore us. They have £50 of our money and we have nothing to show for it. Don't know what to do next - looking at trading standards for advice.

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